Order fulfilment process has the great importance in the production industry. Many companies have been producing different semi-finished goods and finished goods and those companies have to dispatch their products to their clients so, the packaging and dispatching of the products should be done in right manner because it would create a strong impression in the mind of client. Many companies have outsource their order fulfilment department but some companies prefer to do the order fulfilment internally. Order fulfilment takes place in the distribution centres and it involves the management of the entire inventory, supply chain, processing of the order and quality assurance. Order fulfilment process team can also provide the proper support to the customers by exchanging the faulty products. Successful production business have been focused on their order fulfilment process because they will build a strong relation with their clients by providing quality products and services. Client satisfaction comes all of the above in any business either its services based or product based business if your client isn’t satisfied then you won’t be able to run your business for longer time period. Order fulfilment process involves the many steps such as receiving of the stock, storage of the received stock, processing of the receiving goods and dispatching the processed order to the client. In receiving of the stock, you have to receive the stock from the distributions centres in semi-finished form. Once received the stock then you have to store it for a short time period. Third step is the processing of the order where you have to give a final touch to the product trough packaging and quality assurance. When the stock have gone through the entire 3 steps then you have to move the product to the shipping department where they have to transport the product to the client.
Keys to satisfy the client in product industry:
The key to satisfy the customer is to provide the right product according to their requirement. Being a seller, you have to ensure the quality of the product and most importantly you have to deliver the product within given time frame. Punctuality of time is mandatory in any business as you fulfil the need of the customer in time to achieve the satisfaction level of client. It will also help in building a long term relation between you and client. Moreover, you have to be responsive to them any time they want. Delays may affects your relation with your client. Keep the business-and yourself organized so, you will get the attention of the client. You need to build a listening habit as well.